Refund policy
Refund Policy
We want your FamilyLume curtain to light up your Christmas. If it doesn't, we've got you covered.
90-Day Money-Back Guarantee
You have 90 days from the day your order is delivered to ask for a full refund. Here's how:
- Contact us through our Contact page (or reply to your order confirmation email) with your order number.
- We reply with the return steps and the return address.
- Send the item back in its original packaging. Please don't send anything back before you hear from us, because we can't match returns that arrive without a request.
Once we receive your return, we refund you to your original payment method within 5 business days. Your bank may take a few more days to show it.
Damaged or faulty items
If your curtain arrives damaged or doesn't work, send us your order number and a photo or short video of the problem within 90 days of delivery. We send you a free replacement or a full refund, your choice. You don't need to return a damaged item.
Free gifts and Shipping Protection
Free gifts that came with a bundle don't need to be returned. Shipping Protection covers your package while it travels to you and isn't refundable once the order is delivered.
Cancellations
You can cancel for a full refund any time before your order ships. Contact us as soon as possible.